Replacements & Refunds Policy – St Peter’s Collegians’ Association Online Store

 

  1. This policy applies to merchandise purchased through the St Peter’s Collegians’ Association website www.spca.com.au
  2. All items purchased shall be posted to the person at the nominated address supplied at the time of purchase.
  3. If there is a major problem with a product, you have the right to ask for your choice of a replacement or refund. We may take into account how much time has passed since you bought the product considering the following factors:
    • • type of product
    • • how you are likely to use the product
    • • the length of time for which it is reasonable for the product to be used
    • • the amount of use an item could reasonably be expected to tolerate before a failure becomes noticeable.
  4. You can ask for a replacement or refund if you have a problem with an item but you are not always entitled to one. For example, a refund or replacement may not apply if you got what you asked for but simply changed your mind or decided you did not like the purchase or had no use for it.
  5. Refunds will be the same amount you have already paid, provided in cheque form.
  6. You are responsible for returning the product, and the associated cost of doing so.
  7. For your full rights under the Australian Consumer Law guarantees for products and services, please refer to: